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Floor Supervisor

2 months ago


Kansas City, Missouri, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer service and providing a positive work environment for its employees.

Job Summary

The Floor Supervisor will play a crucial role in managing store operations and ensuring a seamless customer experience. This individual will be responsible for supervising store staff, maintaining a safe and clean work environment, and implementing company programs and initiatives.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
    • Proactively assist customers in finding products and solving problems.
    • Ensure all customer interactions are positive and courteous.
  • Store Operations
    • Supervise store staff and provide guidance and support as needed.
    • Maintain a safe and clean work environment by ensuring compliance with company policies and procedures.
    • Implement company programs and initiatives to drive sales and improve customer satisfaction.
    • Assist with opening and closing procedures, including counting inventory and securing the store.
  • Inventory and Merchandising
    • Assist with receiving and stocking merchandise, ensuring accurate and efficient processing.
    • Help maintain back stock levels and ensure accurate inventory counts.
    • Assist with merchandise resets and visual merchandising to drive sales and improve customer engagement.
  • Leadership
    • Lead by example, demonstrating a positive and professional attitude in all interactions with customers and staff.
    • Provide guidance and support to staff members, helping them to develop their skills and knowledge.
    • Participate in store meetings and contribute to the development of store initiatives and programs.
  • Core Values
    • Exhibit and incorporate Westlake Ace Hardware's Core Values into daily decisions and interactions with others:
    • SERVICE - Amaze customers, associates, and communities by delivering on our helpful promise.
    • PASSION - Show love for the work we do, our customers, and our associates.
    • RESPECT - Appreciate the diversity and inclusivity of our workplace, valuing every person as unique and valued.
    • INTEGRITY - Commit to moral and ethical behavior.
    • TEAMWORK - Achieve extraordinary things together.
    • EXCELLENCE - Strive for outstanding results through continuous improvement.
    Requirements
    • Education
      • High school diploma or equivalent required.
    • Experience
      • Previous retail management experience preferred.
      • Hardware experience preferred.
    • Skills
      • Ability to stand, walk, lift (up to 25lbs), and climb.
    Compensation

Starting at $15.50/hour.