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Floor Supervisor
2 months ago
A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer service and providing a positive work environment for its employees.
Job SummaryThe Floor Supervisor will play a crucial role in managing store operations and ensuring a seamless customer experience. This individual will be responsible for supervising store staff, maintaining a safe and clean work environment, and implementing company programs and initiatives.
Key Responsibilities- Customer Service
- Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Proactively assist customers in finding products and solving problems.
- Ensure all customer interactions are positive and courteous.
- Store Operations
- Supervise store staff and provide guidance and support as needed.
- Maintain a safe and clean work environment by ensuring compliance with company policies and procedures.
- Implement company programs and initiatives to drive sales and improve customer satisfaction.
- Assist with opening and closing procedures, including counting inventory and securing the store.
- Inventory and Merchandising
- Assist with receiving and stocking merchandise, ensuring accurate and efficient processing.
- Help maintain back stock levels and ensure accurate inventory counts.
- Assist with merchandise resets and visual merchandising to drive sales and improve customer engagement.
- Leadership
- Lead by example, demonstrating a positive and professional attitude in all interactions with customers and staff.
- Provide guidance and support to staff members, helping them to develop their skills and knowledge.
- Participate in store meetings and contribute to the development of store initiatives and programs.
- Core Values
- Exhibit and incorporate Westlake Ace Hardware's Core Values into daily decisions and interactions with others:
- SERVICE - Amaze customers, associates, and communities by delivering on our helpful promise.
- PASSION - Show love for the work we do, our customers, and our associates.
- RESPECT - Appreciate the diversity and inclusivity of our workplace, valuing every person as unique and valued.
- INTEGRITY - Commit to moral and ethical behavior.
- TEAMWORK - Achieve extraordinary things together.
- EXCELLENCE - Strive for outstanding results through continuous improvement.
- Education
- High school diploma or equivalent required.
- Experience
- Previous retail management experience preferred.
- Hardware experience preferred.
- Skills
- Ability to stand, walk, lift (up to 25lbs), and climb.
Starting at $15.50/hour.