Cash Operations Specialist

4 weeks ago


Cleveland, Ohio, United States Federal Reserve Bank Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our Cash Department as a Cash Operations Specialist. In this role, you will play a critical part in maintaining the integrity and quality of currency in circulation, ensuring the needs of the marketplace are met, and providing exceptional customer service to our clients.

Key Responsibilities
  • Prepare and process large volumes of currency and coin in a highly controlled team environment, adhering to strict procedures and protocols.
  • Reconcile and balance physical inventory with internal automation systems, utilizing proprietary software designed for the cash function.
  • Detect and secure counterfeit, old series, and/or altered notes, and prepare notes for transfer to the final disposition.
  • Use enhanced knowledge of currency circulation process and automated systems to help resolve operating exceptions and escalate when necessary.
  • Perform under the frequent view of compliance and audit staff, maintaining focus on quality, controls, and productivity.
Requirements
  • High school diploma and no prior experience; strongly prefer related work experience.
  • Ability to perform independent research and perform complex tasks.
  • Ability to work in a team environment.
  • Strong attention to detail with ability to follow established policies and procedures.
  • Basic math and problem-solving skills.
  • Basic knowledge of cash operations and the prescribed operating procedures, safety, security, and compliance and/or production standards and controls.
  • Ability to handle sensitive information with confidentiality.
  • Comprehensive customer service, communication, and interpersonal skills.
  • Proficient computer skills including Microsoft Office along with other various online applications as needed for the role.
About Us

The Federal Reserve Bank of Cleveland is part of the nation's central bank and we've provided many opportunities for professional growth during our history. We're committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.



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