Support Specialist

2 weeks ago


Roanoke Rapids, North Carolina, United States Solenis Full time
About Solenis

Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries. Our product portfolio includes water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems.

Job Summary

We are seeking a Support Engineer I to provide comprehensive support for account operations, ensuring the effective, economical, and safe utilization of chemicals and equipment. This role involves collaborating closely with local site managers and area sales managers to develop and execute chemical programs.

Key Responsibilities
  • Collaborate with local site managers and area sales managers to develop and execute chemical programs
  • Conduct necessary testing at the account to verify the safety and efficacy of treatment programs
  • Proactively engage with customers to address concerns and devise corrective strategies
  • Analyze data to evaluate program performance and inform decision-making processes
  • Support process owners in a factory environment to lead and implement continuous improvements
Requirements
  • B.S. in Chemical Engineering or Paper Science Engineering
  • 2-5 years of experience in pulp/paper, textiles, or chemical manufacturing
  • Documented results making process improvements, solving complex and non-routine technical problems
  • Project management experience
  • Strong relationship building skills
  • Good communication skills with multiple organizational levels
  • Ability to work with autonomy
  • Valid Driver's License and acceptable Motor Vehicle Record
What We Offer
  • Competitive health + wellness benefit plan
  • Continuous professional development with opportunities for growth
  • Recharge with paid time off, 3 floating holidays, and separate sick days
  • Competitive Salary, Incentive Plan, and Annual Merit Increases
  • 401(k) Plan with Match
  • Relocation assistance

We are an Equal Opportunity Affirmative Action Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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