Customer Service Representative
4 weeks ago
About the Role:
Piedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.
The primary responsibility of this position is assisting passengers with boarding the aircraft. This role involves monitoring computerized passenger boarding, assisting customers with special needs, and changing customer flight itinerary as required.
Key Responsibilities:
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Work as a team to provide excellent customer service and meet corporate objectives
Requirements:
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment:
This role will be based in an airport ramp environment, subject to varied weather conditions and elevated noise levels. All shifts, including weekends, nights, holidays, and/or irregular shifts, may be required.
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits:
Piedmont Airlines offers a competitive salary, paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental benefits are also available.
Equal Employment Opportunity:
Piedmont Airlines is an equal opportunity employer and welcomes applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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