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Greenwich, Connecticut, United States Optum Full timeTransforming Care Delivery with OptumOptum Home & Community Care is revolutionizing healthcare by integrating industry-leading solutions to create a holistic care model. As a team member of our Senior Community Care (SCC) product, you will work with a collaborative team to provide comprehensive care to patients in their homes, nursing homes, or assisted...
Senior Patient Care Coordinator
2 months ago
Job Summary
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Key Responsibilities
- Greets patients, family members and guests with a friendly smile
- Assists patients with signing in and completing registration
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Monitoring workflow
- Training new hires
- Creating and managing team schedules
- Identifying and applying career advancement opportunities
- Helping employees resolve issues and disputes
- Enters and scans patient's demographic and insurance information into Epic
- Verifies insurance eligibility and benefit information; informs patients of insurance benefits
- Collects co-payments and patient balances
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
- Handle resolution/inquiries from members and/or clinical team
- Assist with onboarding new employees
- Responsible in managing daily schedule
- Responsible for EPIC superuser status
- Ability to support all staff and leadership in their roles
- Ability to de-escalate and resolve patient complaints
- Provide guidance / consultation to other team members
- Educate the team on the continuum of integrated care
- Performs all other related duties as assigned
What We Offer
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements
- High School Diploma/GED (or higher)
- 5+ years of customer service experience or healthcare related experience
- Intermediate proficiency in Microsoft Office (Outlook, Word, etc.)
- Ability to travel 10% to cover other offices if needed
Preferred Qualifications
- Epic experience
- Knowledge of insurance carriers and managed care plans
- Knowledge of medical terminology
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Soft Skills
- Ability to work independently and as a team, and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
