Clinical Care Coordinator
4 weeks ago
As a Clinical Care Coordinator at New Living Health Care, LLC, you will play a vital role in ensuring the delivery of high-quality mental health services to our consumers. Your responsibilities will include:
- Preparing and maintaining confidentiality of all required records and reports relating to consumer treatment.
- Initiating coordination of care and maintaining relationships with local community agencies using HIPAA standards.
- Providing on-boarding training for new staff in compliance with DBH/MHRS Chapter 34 and NLHCS standards.
- Collecting information regarding consumers through interviews, tests, assessments, and evaluations of day-to-day functionality specific to employment, family, and other underlying issues.
- Assisting with treatment that provides consumers with resources.
- Providing staff evaluation and training for Community Support Workers and other employees as appropriate.
- Providing oversight, supervision, and review for the Crisis Plan/Locus/Gains, community referrals, treatment plans for those we serve, evaluating proper assignment for Community Support Workers within 48 hours of the intake session.
- Overseeing and reviewing Crisis Plan/Locus/Gains assessments prepared by Community Support Workers, providing a system of services needed for NLHCS consumers.
- Providing consultation, guidance, and support to NLHCS staff, creating a working environment in which collaboration is valued and clinical care is promoted and achieved.
- Ensuring that all consumers are properly assigned to a CSW within 48 hours of intake.
- Providing at least 10 billable services per week.
- Assisting with providing services to consumers we serve in the NLHCS office.
- Assisting with developing, implementing, and expanding NLHCS services and programs, addressing identified gaps in mental health and supportive services available to consumers in the surrounding community.
- Assisting NLHCS staff with evaluating complex behavioral health situations to develop, recommend, and support appropriate crisis interventions.
- Conducting follow-up and aftercare planning services on an as-needed basis, expeditiously discharging inactive consumers.
- Providing crisis intervention during work hours and after hours as assigned.
- Attending staff meetings, supervisory conferences, and other required professional training.
- Providing supervision to CSWs and other administrative staff, including the review of documentation, work productivity, reports, completion of required paperwork, managing and disseminating information, data collection, and management of spreadsheets.
- Providing feedback regarding the quality of interaction with those we serve.
- Ensuring that all new consumers assigned to NLHCS caseload have a person-centered treatment plan of care.
- Ensuring that treatment plans are implemented and coordinated with appropriate service deliveries, including behavioral interventions, while providing guidance with developing effective life skills.
- Making certain that case notes and treatment plans are approved by the end of the business day.
- Providing accountability for all NLHCS assigned CSWs.
- Assisting team members with completing Medicaid entitlements applications and tracking recertification.
- Making sure that all documentation and services are consistent with mandated NLHCS mental health service interventions as outlined in Chapter 34 (DBH/MHRS Standards).
- Authenticating Individual Treatment Plans (ITPs) for newly enrolled consumers, including Individual Specific Service Plans (ISSPs), and making certain that ITPs are updated every six months as needed.
All mental health services must be accomplished and provided in compliance with the District of Columbia's Mental Health Standards and regulations of New Living Healthcare Services and Federal, State, and Local laws applicable to this agreement, as well as performing other related duties assigned.
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