Financial Services Representative

3 weeks ago

Englewood, Colorado, United States Empower Retirement Full time
Grow Your Career with Empower Retirement

At Empower Retirement, we're dedicated to helping individuals achieve their long-term financial goals. As a Financial Customer Service Professional, you'll play a vital role in providing exceptional service to our customers, empowering them to make informed decisions about their retirement savings.

What You'll Do
  • Collaborate with a team of associates to deliver outstanding customer service in our call center
  • Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory
  • Partner with clients to provide education and empowerment, without making cold calls or sales
  • Communicate critical plan updates and changes, process contribution changes, loans, and withdrawals, and process general account changes upon direction from the customer
  • Have the opportunity to train and study to obtain FINRA Series 6 & 63 licenses
What We're Looking For
  • Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
  • Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience
  • Capability to work overtime as required based on business need
What Sets You Apart
  • Fluency in both English and Spanish
  • Financial Services or call center experience
  • FINRA series 6 and 63 or higher equivalent licensure
  • A passion for providing quality customer service
  • Desire to engage with customers over the phone
  • Capability to adapt communication style while servicing our diverse customer base
  • Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
Required Minimum Internet Specifications

To ensure you're set up for success, you'll be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset, and training materials will be provided.

  • Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality
  • Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality
What We Offer
  • Medical, dental, vision, and life insurance
  • Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time - 16 hours per calendar year
  • Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences, and identities such as race, ethnicity, gender, ability, military status, and sexual orientation

Base Salary Range

$36, $49,950.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances, a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable, or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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