Healthcare Consultant

2 weeks ago


Villa Park Illinois, United States The Joint Commission Full time
Job Summary

The Joint Commission is seeking a highly skilled and experienced Healthcare Consultant to join our team. As a key member of our organization, you will play a critical role in providing on-site education and training to healthcare organizations to assist in survey preparation and improving quality of patient care.

Key Responsibilities
  • Oversee the continuous service readiness (CSR) program's deliverables as specified in the contract and ensure that they are carried out according to contract terms.
  • Provide on-site training and education to healthcare organizations emphasizing practical approaches to standards compliance.
  • Establish a consultative relationship with CSR customers that is customer service focused.
  • Assist participating organizations in the evaluation of their performance improvement process and use of performance measures, risk-reduction strategies, sentinel events, and root cause analysis.
  • Respond to customer inquiries regarding standards compliance, survey process, survey eligibility, and pre-post survey issues.
  • Assist in the development of annual budget and planning activities.
  • Assist clients to conduct self-assessments of their organization, develop action plans for improvement, and provide education and training to support action plans.
  • Provide education and training, as requested, in follow-up to TJC survey recommendations.
  • Develop and implement strategies to increase sales of Joint Commission Resources products and services.
  • Coordinate program's Users Advisory Board meetings and prepare and present reports for such meetings.
  • Design, plan, coordinate, facilitate, develop content, and serve as faculty for CSR education programs.
  • Participate in strategic planning, product redesign, and other performance improvement activities which supports CSR deliverables.
  • Participate in the training and proctoring of new CSR consultants when needed.
Requirements
  • The level of knowledge and experience equivalent to that ordinarily acquired through completion of a master's degree in health care or a related field.
  • Ten years overall experience, with seven to ten years of progressively more responsible management experience in integrated health care systems or managed care organizations.
  • Knowledge of principles and current practices in business and healthcare administration, including sales, marketing, budget, and financial management.
  • Extensive knowledge of current The Joint Commission (TJC) standards, performance improvement, and survey process.
  • Excellent communication skills, with the ability to present information and ideas to large and small audiences.
  • Excellent teaching, consultative, and interpersonal skills, with the ability to interact with others at all levels of organization.
  • Computer proficiency, with proficiency in Word, Excel, PowerPoint, and TEAMS.
  • Up to ninety (90%) percent travel required, with extensive travel, including possible travel on weekends, at all times of the day/night, and sometimes without prior notice.


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