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Service Technician for Equipment Solutions

2 months ago

Minnesota, United States HaF Equipment Full time

Company: HaF Equipment

About HaF Equipment:

HaF Equipment is a reputable company based in the USA, specializing in the design and manufacturing of material handling systems and equipment. Our commitment to excellence spans various industries, including food, pharmaceuticals, and plastics, ensuring our partners achieve success through innovative solutions.

Position: Field Service Technician

Key Responsibilities:

  • Professional Interaction: Maintain professionalism in challenging situations while fostering positive relationships with customer representatives.
  • Equipment Training: Educate customers and their teams on the safe and effective use of our equipment.
  • Installation Oversight: Oversee the installation of equipment at client locations and provide training on operational and maintenance procedures.
  • Issue Resolution: Collaborate with customer service and project engineers to address customer concerns and equipment malfunctions prior to site visits.
  • Troubleshooting: Travel to various job sites to diagnose issues, troubleshoot problems, and offer guidance on repairs or replacements.
  • Routine Maintenance: Perform scheduled maintenance visits to ensure optimal equipment performance.
  • Safe Vehicle Operation: Safely operate a vehicle for site visits.
  • Relationship Development: Cultivate trust and rapport with clients and customers.
  • Installation Coordination: Manage contracted installation teams to meet project scope, timelines, and budgetary requirements.
  • Adherence to Protocols: Follow established company procedures and safety guidelines.
  • Alignment with Company Objectives: Ensure alignment with the company's business goals and core values.

Skills and Qualifications:

  • Proficient in understanding installation methods for equipment, diagnosing issues, and providing timely solutions.
  • Strong organizational skills with the ability to manage tight schedules.
  • Exceptional problem-solving abilities, particularly in technical troubleshooting.
  • Ability to work collaboratively within a team environment.
  • Passion for delivering outstanding customer service.
  • Commitment to continuous learning regarding system operations and installation techniques.
  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • Possession of a valid driver's license.
  • Background in customer service.
  • Experience in on-site maintenance, installation, and fabrication.
  • Flexibility to work varied shifts, including evenings and weekends.

HaF Equipment is an equal opportunity employer, welcoming candidates from diverse backgrounds to apply.