Patient Access Operations Lead

5 days ago


Lebanon, New Hampshire, United States Conifer Revenue Cycle Solutions Full time
Job Summary

This role requires a skilled professional to lead a team in Patient Access Operations, ensuring efficient and effective management of hospital services. The ideal candidate will have a strong understanding of departmental financial clearance and patient access leadership skills.

Key Responsibilities
  • Greeting and Registration: Provide exceptional customer service, complete patient registration, and adhere to financial and cash control policies.
  • Financial Counseling and Collections: Offer patient financial counseling, education, and referrals, and employ compliant patient liability collection techniques.
  • Insurance Verification and Authorization: Verify insurance, benefits, coverage, and eligibility, and obtain authorizations for scheduled and unscheduled hospital services.
  • Operational Reporting and Leadership: Analyze admission, discharge, and transfer data, complete departmental operational reports, and lead shift Patient Access Operations.
Requirements
  • Education and Experience: High school diploma or equivalent, 2-4 years of experience in medical facilities, health insurance, or related areas, and 3-5 years of experience in Patient Access.
  • Skills and Abilities: Strong customer service skills, ability to work in a fast-paced environment, and proficiency in software and equipment.
Work Environment

This role requires working in a hospital administration environment, with potential exposure to life-threatening patient conditions.



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