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Restaurant Operations Manager

2 months ago

Greensburg, Pennsylvania, United States Firehouse Subs Full time

About Firehouse Subs

Firehouse Subs is a fast-casual restaurant chain that consistently ranks No. 1 among fast-casual brands in the categories of food quality, friendly service, and taste and flavor.

Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for safeguarding the financial success of a specific location and maintaining the reputation of the company.

Key Responsibilities

  • Restaurant Operations
    • Ensure the restaurant delivers high-quality food and drink and good customer service.
    • Maintain a clean, organized, stocked, and safe work environment.
  • Team Management
    • Lead and motivate crew members to achieve sales and customer satisfaction goals.
    • Provide training and development opportunities for crew members.
  • Customer Service
    • Ensure that customers receive excellent service and have a positive experience.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Financial Management
    • Manage cash and finances effectively.
    • Monitor and control labor costs, inventory, and other expenses.

Benefits

  • Competitive Compensation
    • Minimum wage for Shift Leaders is $15.00.
    • Opportunity for advancement and increased earnings.
  • Benefits Package
    • Flexible scheduling.
    • Paid training at full wage.
    • Tips given on every bi-weekly paycheck.
    • Tips also given for each month.
    • Uniforms provided.
  • Professional Development
    • Opportunity to train and develop yourself while leading crew members.
    • Opportunity to work our food trailer with your own team.

Requirements

  • Education and Experience
    • Previous experience working in retail and retail management or at Insomnia Cookies, Ross Dress for Less, Chipotle Mexican Grill, Dunkin', Bruegger's Bagels, Taco Bell, or BrewDog USA Inc.
  • Skills and Abilities
    • Top-notch customer service skills.
    • Ability to handle cash and finances.
    • Goal-oriented.
    • Sense of urgency.
    • Quick learner.
    • Computer literate.
    • Promote teamwork and maintain a team environment.