Restaurant Shift Manager

4 weeks ago


Greensburg, Pennsylvania, United States SUMMERWOOD MASTER Full time

Job Summary:

The Shift Leader is a key member of our team at Summerwood Master, responsible for ensuring seamless customer service and maintaining high-quality products. This role involves driving excellence in customer service, maintaining company standards, and reviewing food handling procedures.

Key Responsibilities:

  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Shares with the Management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing safe, and verifying drawers.
  • Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets.
  • Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Requirements:

  • Provides ongoing coaching and feedback for crew employees.
  • Provides "hands-on" training for crew in Learning Zone.


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