Restaurant Shift Manager
4 weeks ago
Job Summary:
The Shift Leader is a key member of our team at Summerwood Master, responsible for ensuring seamless customer service and maintaining high-quality products. This role involves driving excellence in customer service, maintaining company standards, and reviewing food handling procedures.
Key Responsibilities:
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
- Shares with the Management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing safe, and verifying drawers.
- Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets.
- Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
Requirements:
- Provides ongoing coaching and feedback for crew employees.
- Provides "hands-on" training for crew in Learning Zone.
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