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Food and Beverage Service Associate

2 months ago

Garden Grove, California, United States Great Wolf Resorts Full time

Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Attendant to join our team at Great Wolf Resorts. As a key member of our food and beverage team, you will be responsible for providing exceptional guest service while taking orders, serving, and handling transactions in a friendly and efficient manner.

Key Responsibilities

  • Communicate with guests to take food and beverage orders
  • Prepare customer food and beverage orders
  • Provide outstanding customer service and engage in suggestive selling
  • Maintain equipment, perform preventative maintenance, troubleshoot breakdowns, and/or call for repairs
  • Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensure F&B outlet adheres to the highest standards of cleanliness, presentation, and service
  • Assist in other food outlets as needed

Requirements

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Preferred Qualifications

  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time

Equal Opportunity Employer

Great Wolf Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.