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Guest Services Supervisor

2 months ago

Columbus, Indiana, United States Sleep Inn & Suites Columbus Full time
Guest Services Supervisor Posting and Description

Sleep Inn & Suites Columbus is dedicated to fostering the next generation of hospitality professionals. Our establishment is driven by a team of seasoned hotel entrepreneurs who have a proven track record in rapidly expanding organizations.

We believe that exceptional hospitality should permeate every aspect of our business, particularly within our hotels.

Our goal is to cultivate a collection of outstanding hotels managed by passionate individuals who genuinely enjoy their work and look forward to each day.


As a Guest Services Supervisor, your daily responsibilities may include:

  • Acting as a Chief Reminding Officer for your team, ensuring that checklists and daily tasks are completed with precision to maintain a seamless and profitable operation.
  • Interacting with our guests by promptly addressing reviews and surprising our Rewards members with delightful experiences.
  • Demonstrating your confidence, energy, and enthusiasm during team meetings, ensuring that Guest Service Targets are consistently surpassed.

REQUIREMENTS

ABOUT YOU
Are you someone who presents solutions rather than merely highlighting issues? When faced with staffing challenges, do you step up and take action? Do you understand what drives your team and effectively engage with their needs and aspirations? Are you committed to professional development to better support your team? If so, you could be the ideal Guest Services Supervisor for us.

You are innovative and a collaborative team member.

You inspire and engage your team with your empathetic approach and your extensive knowledge of delivering exceptional guest experiences.

You meet deadlines and are comfortable coaching teams while maintaining a strong focus on detail.

You possess a well-rounded understanding of hotel operations, including food and beverage, guest services, and housekeeping, and can motivate others to work together effectively.


You are adaptable and recognize that your role extends beyond typical business hours, often requiring your presence on weekends to support your team.


Your positive demeanor is contagious; your colleagues look forward to working alongside you.