Guest Services Team Lead

2 weeks ago


Columbus, Indiana, United States Sleep Inn & Suites Columbus Full time
Guest Services Team Lead

At Sleep Inn & Suites Columbus, we're seeking a highly motivated and experienced Guest Services Team Lead to join our team. As a key member of our hospitality operations team, you will be responsible for ensuring exceptional guest experiences and driving business results.

Key Responsibilities:
  • Lead and motivate a high-performing team to deliver outstanding guest service and achieve business objectives.
  • Develop and implement effective strategies to drive guest satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless operations and resolve guest issues promptly.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes.
  • Stay up-to-date with industry trends and best practices to continuously improve guest services.
Requirements:
  • 3+ years of experience in hospitality operations, with a focus on guest services.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our guests.


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