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Customer Service Representative

2 months ago

Des Moines, Iowa, United States Ridedart Full time
Customer Service Specialist

At Ridedart, we're committed to providing exceptional customer service to our community. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive prompt, accurate, and courteous assistance.

Key Responsibilities:
  • Provide customer service via walk-ins, phone, and email, projecting a positive image of the agency
  • Direct customers to their destination by the quickest and most convenient transit route
  • Respond to unusual and difficult circumstances, including emergency calls and customers with special needs
  • Administer monthly pass programs, including Employer Supported Program (ESP) and Reduced Fare Program
  • Process client applications and determine eligibility
Requirements:
  • High School Diploma or equivalent
  • One year experience in customer service
  • Previous customer service experience in a high-volume call center and/or working with the general public preferred
  • Spanish speaking preferred

We offer a competitive salary range of $37,000 to $39,500 per year, depending on qualifications and experience. If you're a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply.