Field Service Technician III

4 weeks ago

Balch Springs, Texas, United States Altice USA Full time
Job Summary

As a Field Service Technician III - OSP, you will be responsible for repairing and maintaining fiber and coaxial transport and distribution cable services, including residential and business video, data, telephone, and security. You will also support repair and maintenance of headend electronics and critical infrastructure equipment. The ideal candidate will have experience working in FTTx and/or RFoG networks and be able to troubleshoot and repair the distribution network from headend to customer's electronic devices.

Responsibilities
  • Provide quality internal and external customer service, reflecting the Company values.
  • Fulfill demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
  • Troubleshoot and repair the distribution network from headend to customer's electronic devices.
  • Maintain network integrity through preventive maintenance.
  • Resolve issues at installation and on scheduled service call from customer's electronic devices to tap.
  • Install, test, and troubleshoot Company services including video, data, and telephone from tap to customer electronic devices.
  • Educate customers regarding use of installed products; explain waivers, agreements, customer release forms, charges, and billing procedures.
  • Determine customer's current service levels; inquire about customer preferences and needs; recommend service upgrades or additional products.
  • Use automated routing system or plan daily route; requisition equipment and supplies; stock Company vehicle.
  • Complete work orders and other documentation on paper or by mobile device.
  • Use small hand tools, power tools, meters, and other test equipment.
  • Participate in on-call rotation.
Qualifications
  • Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible.
  • Minimum of 6 months BBT III level experience preferred or equivalent work experience.
  • High school diploma or equivalent.
  • Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
  • Knowledge of basic mathematics.
  • Knowledge of basic electronics.
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
  • BDS certification preferred.
  • Home security installation experience preferred.
  • Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements.
  • An Activity Analysis of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

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