Reservations Expert

2 days ago


South Lake Tahoe, California, United States Margaritaville Resort Lake Tahoe Full time

Are you passionate about delivering exceptional customer experiences? As a Reservations Agent at Margaritaville Resort Lake Tahoe, you will play a crucial role in ensuring that our guests have an unforgettable stay. We are seeking a highly motivated and organized individual to join our dynamic team.

About the Role

We are looking for a skilled Reservations Agent to assist our guests in booking their stay with us. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to multitask in a fast-paced environment.

Responsibilities

  • Provide exceptional customer service to guests via phone, email, or in-person
  • Assist guests in booking their stay, including room assignments and special requests
  • Process reservations, cancellations, and modifications in a timely and efficient manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Stay up-to-date on property information, promotions, and events

Requirements

  • High school diploma or equivalent required
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Basic computer skills and experience with reservation software
  • Ability to work flexible hours, including weekends and holidays

What We Offer

  • Competitive salary range of USD $21.00 - USD $22.00 per hour
  • A comprehensive benefits package, including medical coverage, dental and vision insurance, and 401(k) matching
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a focus on teamwork and collaboration


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