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Electronics Applications Expert

2 months ago

Brodhead, Wisconsin, United States Kuhn North America, Inc. Full time
Job Summary

The Technical Support Specialist - Electronics serves as the expert in electronics applications for KUHN products, providing assistance to the aftermarket group in resolving internal and external customer inquiries.

Key Responsibilities
  • Serve as the technical expert for all after-sale service issues involving electronic components for all KUHN product lines.
  • Assist dealers in troubleshooting and repairing scale and monitor components.
  • Diagnose and repair electronic scale and monitor components, maintaining appropriate inventory levels of electronic repair parts.
  • Review and process all warranty claims involving electronic components, maintaining warranty records and distributing related reports to applicable departments.
  • Assist in the investigation of warranty claims by conducting failure analysis of returned components.
  • Maintain good knowledge of the service and maintenance requirements and field issues of competitor products similar to electronics in KUHN product lines.
Requirements
  • An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
  • Knowledge and skills in customer service, mechanics/repair, electronics, and hydraulics are required.
  • Application knowledge and experience in word processing, spreadsheet applications, presentation software, Internet, and e-mail are preferred.