To-Go Operations Lead

4 days ago


Waxhaw, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and experienced To-Go Operations Lead to join our team at Food Lion. As a key member of our Front End department, you will be responsible for leading all To-Go operations, including training, coaching, and associate development. Your primary goal will be to provide exceptional customer service and ensure a seamless shopping experience for our customers.

Key Responsibilities
  • Lead To-Go Operations: Oversee all aspects of To-Go operations, including scheduling, staffing, and inventory management.
  • Train and Develop Associates: Provide training and coaching to To-Go associates to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Manage Schedules: Create and manage schedules to ensure adequate staffing levels and minimize customer inconvenience.
  • Partner with Department Managers: Collaborate with department managers to ensure fresh orders are handled properly and return-to-stock items are processed efficiently.
  • Ensure Customer Satisfaction: Proactively address customer concerns and provide solutions to meet or exceed customer expectations.
  • Manage Expenses: Control store expenses through proper ordering, supply management, and equipment maintenance.
  • Maintain Department Appearance: Ensure the To-Go department is well-maintained, clean, and organized.
  • Comply with Regulations: Ensure compliance with local, state, and federal regulations.
  • Adhere to Company Guidelines: Follow all company guidelines, policies, and standard practices.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is preferred.
  • Leadership Experience: Ability to lead and manage a team.
  • Excellent Communication Skills: Excellent interpersonal, organizational, and communication skills.
  • Technical Skills: Ability to use technical information to solve problems and use computers, smart devices, and other communication systems required to perform job functions.

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