Customer Care Specialist I
2 weeks ago
The Customer Care Specialist I will support members and prospective members through various communication channels, including phone and email. This role requires the application of both Critical and Creative Thinking to effectively explain and promote products and services, address inquiries, and ensure a resolution in a single interaction.
Compensation: $20.00 per hour
Work Arrangement: Hybrid
Working Hours: Monday to Friday, 8:00 AM - 5:30 PM (ET), with rotating Saturday shifts from 8:00 AM to 12:30 PM
Recognized by Forbes as one of America's Best In-State Credit Unions for seven consecutive years
At Lighthouse, our core values are integral to our mission and vision. We aim to enhance and enrich the lives of individuals, fostering a community that is beneficial for everyone.
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We offer flexibility with both hybrid and fully on-site work options. The hybrid model necessitates two days in the office each week after completing an initial training period.
Key Responsibilities:
- Assist members and potential members via phone, ensuring a one-call resolution approach.
- Facilitate online account openings for members and prospective members.
- Maintain follow-up and member engagement through our CRM system.
- Fulfill member requests while identifying opportunities to promote additional products and services, enhancing member relationships.
- Participate in all mandatory training sessions and comply with the credit union's policies and procedures, including BSA, OFAC, and security protocols.
Qualifications:
- A minimum of six months experience in a fast-paced customer service environment.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Capability to promptly identify and resolve member concerns with professionalism and courtesy.
- High school diploma or equivalent.
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Benefits Offered:
- Employee loan discounts
- Tuition assistance and student loan programs
- Comprehensive medical, dental, and vision coverage
- Paid time off and federal holidays
- Weekly payroll
- 401(k) plan with employer matching and profit sharing
- Participation in the Annual Incentive Plan
Additional Benefits:
- Ongoing training and career advancement opportunities
- Consistent and predictable work schedule; all locations close by 5 PM and on Sundays
- Opportunity to engage in various employee-led groups (e.g., Pride at Work, Women in Leadership, Book Club, Running & Walking)
- Local volunteer opportunities with employer-sponsored Volunteer Days
- Company outings and annual summits
- Hybrid work environment options
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Equal Opportunity Employer
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