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Customer Service Team Lead

2 months ago

Gaffney SC USA, United States Circle K Stores, Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, leading shifts, and contributing to the overall success of our store.

Key Responsibilities:

  • Customer Service: Greet customers, run the register, cashier, and make purchase suggestions to ensure a positive shopping experience.
  • Shift Leadership: Lead shifts, supervise employees, and provide guidance and support to ensure a smooth and efficient operation.
  • Store Appearance: Maintain a clean and organized store environment, including the interior and exterior of the building.
  • Inventory Management: Assist with inventory management, including receiving and stocking merchandise.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals and provide excellent customer service.

Requirements:

  • High School Diploma or Equivalent: Required.
  • Retail and Customer Service Experience: Preferred.
  • Leadership and Communication Skills: Strong leadership and communication skills are essential for success in this role.
  • Physical Demands: Ability to stand and/or walk for up to 8 hours, lift and/or carry up to 30 pounds, and perform other physical demands of the job.

What We Offer:

  • Competitive Pay and Benefits: We offer a competitive salary and benefits package, including medical, vision, and dental insurance.
  • Opportunities for Advancement: We offer opportunities for advancement and career growth within the company.
  • Fun and Dynamic Work Environment: We have a fun and dynamic work environment that is perfect for those who enjoy working with others.