Customer Service Team Lead

4 weeks ago


McFarland WI USA, United States Kwik Trip Full time

Customer Service Team Lead

Kwik Trip is seeking a Customer Service Team Lead to join our team. As a Guest Service Leader, you will be responsible for delegating tasks, training coworkers, resolving customer complaints, and ensuring the highest quality of customer service is being met on a daily basis.

Key Responsibilities:

• Provide exceptional customer service and ensure a positive guest experience

• Delegate tasks and train coworkers to ensure seamless store operations

• Resolve customer complaints and troubleshoot register or transaction issues

• Maintain a clean and inviting store environment

• 6 months retail experience including customer service and money handling

• Ability to get others motivated to complete tasks and meet goals

Kwik Trip has been rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family-owned company and share 40% of pre-tax profits with all our coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.

Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many Guest Service Leaders throughout the company have developed the skills to take on new challenges and leadership roles within the company.

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.



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