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Orthopedic Practice Operations Manager

2 months ago

Morristown, New Jersey, United States Atlantic Health Full time
Job Summary

Atlantic Health System is seeking a highly skilled and experienced Practice Administrator I to join our team in the Orthopedics Department at Atlantic Medical Group.

Key Responsibilities
  • Direct oversight of Orthopedics Practice Operations in multiple regions, ensuring compliance with regulatory agencies, corporate compliance, system protocols, and office procedures.
  • Mediate or assist in the mediation of conflicts, differences, and misunderstandings between patients, staff, and physicians.
  • Identify and address performance and behavioral problems of staff, counsel, and discipline according to policy, recognizing and rewarding performance when applicable.
  • Ensure patient, staff, and physician satisfaction for all assigned sites to the highest level of excellence.
  • Work closely with physicians to enhance practice operations, maximize reimbursement, collections, and contain costs.
  • Maintain and manage relationships with key hospital and system departments to garner appropriate resources and support.
  • Provide input for the development of budget and financial goals, gathering data and writing justifications for personnel, capital expenditures for equipment and supplies.
  • Create action plans to ensure budget variances are appropriately identified and corrected.
  • Ensure office staff members are trained and versed on all applicable information systems associated with the practices and assist with all transitions to EHR's, as applicable.
  • Institute and maintain tracking of physician activity to ensure all revenue is captured.
  • Maintain communication with the billing company to ensure timeliness of data transfer and reasonable closing.
  • Assist in the preparation, review, and monitoring of annual budgets.
  • Assist in monitoring physician productivity for incentive compensation.
  • Participate in professional development activities to keep current with trends and practices in healthcare administration and provide training to staff as necessary.
  • Provide ongoing feedback and coaching and perform all performance appraisals for direct reports and work with Practice Managers to ensure timely and accurate completion within deadlines.
  • Facilitate communication among physicians, staff, and administration, establishing a climate that encourages teamwork and promotes collegial collaboration among all team members, including regular staff meetings/physician meetings with Practice Managers to discuss operational, financial, and strategic initiatives.
  • Assist the Practice Managers in providing staffing and cross-coverage between and within practices to maximize group productivity and minimize overtime/temporary staffing.
  • Interview and select high-quality candidates and onboard and train new staff members.
  • Oversee the maintenance of the facility, assuring a safe, clean, and pleasant environment for patients and staff.
  • Monitor progress toward achievement of yearly operational and financial goals.
  • Plan for changes in resource requirements, including staff, technology, and space.
  • Work with all internal credentialing departments for smooth and accurate record keeping of all required documents and contractual relationships.
  • Communicate regularly with individual physician members regarding operational performance issues specific to each practice.
  • Undertake special projects/assignments and AHS/physician initiatives as directed.
Qualifications
  • Minimum Education: High School Diploma or GED required, Bachelor's Degree required, Master's degree preferred.
  • Minimum Experience: Minimum seven (5) years of leadership experience in multi-physician/specialties setting, including physician practice billing, coding, quality assurance, and experience in relevant area for assigned department/care center/practice.
  • Qualifications:
    • Proven leadership and change management skills.
    • Effective verbal and written communication skills.
    • Ability to analyze satisfaction, financial, operational data, and develop plans for improvement.
    • Knowledge of laws and medical terminology relating to the management and operations of physician practices.
    • Understanding of financial incentives and requirements of physician practices.
    • Experience working with medical center operations and staff.
    • Strong analytical skills.
    • Excellent organizational and customer service skills.
    • Detail-oriented.
    • Proficient in Microsoft Word, Excel, Outlook, and Power Point.