Logistics Coordinator

3 weeks ago


New York, New York, United States Capsule Full time
About Capsule

Capsule is a forward-thinking pharmacy, leveraging technology to deliver medication same-day, for free. Our national presence and strong financial backing from top healthcare investors enable us to push the boundaries of what's possible in pharmacy services.

We're looking for talented individuals who share our passion for customer satisfaction, are driven by ambitious goals, and thrive in fast-paced environments. If you're passionate about delivering exceptional results and making a real impact, we'd love to hear from you.

About the Role:

As a Mobile Logistics Associate (MLA), you'll be an integral part of our Logistics Team, connecting couriers on the road with our Dispatch Team. Your primary responsibility will be to ensure routes run smoothly, couriers are supported, and customers receive their medications on time.

Your key tasks will include:
  • Distributing routes to couriers, maintaining clear communication with dispatch, and resolving issues collaboratively with couriers and leads.
  • Serving as a Safety Champion by ensuring hub vehicles are stocked with required PPE, reporting PPE distribution, and addressing unsafe conditions, including couriers not wearing required PPE.
  • Mitigating delivery disruptions to ensure on-time delivery and exceptional customer experience, including completing deliveries when needed.
  • Proactively identifying and resolving real-time challenges, analyzing daily KPI metrics, and recommending operational improvements to leadership.
  • Developing in-depth knowledge of our logistics procedures, upholding company policies, and continuously improving delivery practices through collaboration and real-time experience.
Requirements:

To succeed in this role, you'll need:
  • A valid driver's license, including a minimum of 2+ years of experience driving within a metropolitan area, with a commercial license preferred.
  • A proven track record of promoting and adhering to safety compliance standards.
  • The ability to safely drive for extended periods of time, up to 10 hours per shift, and safely lift items weighing upwards of 25 pounds.
  • Strong time management and problem-solving skills, including proficiency in handling urgent matters autonomously while maintaining safety, compliance, and customer-first mentality.
  • Availability to work within expected schedules: Monday-Friday, 7AM-3PM or Monday-Friday, 5PM-11PM.
  • Prior experience in logistics, courier services, or similar roles is a plus.
What We Offer:

We're committed to providing a competitive compensation package that includes:
  • An estimated starting salary of $20 per hour, with opportunities for growth and advancement.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Commuter benefits to support your daily commute.
  • The opportunity to work alongside some of the brightest minds in healthcare and technology.
  • The chance to execute on a high-impact mission, building a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month.


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