Fire Service Technician

3 days ago

Fresno, California, United States Johnson Controls International Full time
Job Summary

We are seeking a skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for troubleshooting and repairing installed fire alarm systems, including panel repair/reprogram, device replacement/repair, and system testing.

Key Responsibilities
  • Troubleshoot and repair installed fire alarm systems, including panel repair/reprogram, device replacement/repair, and system testing.
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
  • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
  • Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
Requirements
  • 3+ years' experience with fire alarm, access control, security intrusion, sound, and communications systems.
  • Must be able to interpret blueprints, diagrams, and specifications.
  • A good working knowledge of computers is necessary.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
  • Strong organizational skills, positive attitude, and an ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Retain any licenses that are required by National, State, and Local codes.
Preferred Qualifications
  • Technical training preferred.
  • NICET II preferred.
Benefits

This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at Johnson Controls International plc.

We are an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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