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Lead Site Reliability Engineer

2 months ago

Houston, Texas, United States Veradigm® Full time

Welcome to Veradigm

Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our Vision

We envision a connected community of health that spans continents and borders.

With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm Provider

Veradigm offers provider practices a suite of user-friendly healthcare provider solutions that streamline clinical and financial workflows. We deliver actionable insights to drive improved outcomes, reduce patients' out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our Healthcare Provider Solutions Help Practices To:

  • Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements.
  • Improve practice financial performance and leverage the benefits of health information technology innovations.
  • Enhance patient satisfaction by minimizing high costs and long wait times associated with many prescriptions.
  • Facilitate faster and easier access to specialty medications for patients.

Position Overview

As a Senior Site Reliability Engineer, you will bring at least 4-7 years of relevant industry experience, including a minimum of 3 years in a Site Reliability, DevOps Engineer, or equivalent role.

Your responsibilities will extend beyond merely managing incidents. You will also mentor other engineers, guiding their professional growth and fostering a culture of excellence and continuous improvement.

The ideal candidate is passionate about tackling and resolving complex technical challenges. You must be self-motivated, possess exceptional problem-solving skills, and demonstrate outstanding communication abilities.

Your role will involve frequent collaboration with cross-functional teams, where your ability to convey technical concepts to a diverse audience will be essential.

Key Responsibilities:

  • Serve as an on-call engineer, managing and resolving incidents affecting system availability and performance.
  • Collaborate with experienced teams in development, operations, and infrastructure to design, implement, and maintain robust, scalable, and reliable systems.
  • Proactively monitor and analyze system metrics to identify potential issues and take necessary actions to prevent or mitigate them.
  • Conduct thorough root cause analysis of incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
  • Automate manual processes and tasks to enhance efficiency and reduce human error.
  • Participate in capacity planning and performance optimization efforts to ensure system scalability and reliability.
  • Stay updated with the latest industry trends and emerging technologies related to cloud services and Site Reliability Engineering.

Qualifications:

  • Bachelor's degree in computer science, engineering, or a related field (or equivalent work experience).
  • 4-7 years of experience in development, operations, and infrastructure, with a current or most recent role as a Site Reliability Engineer, DevOps Engineer, or an equivalent position for at least 2-3 years.
  • Coding proficiency in a high-level programming language (C# preferred) and applied knowledge of Object-Oriented Programming: Java, Objective-C, C#, C/C++, Python.
  • Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.
  • 3+ years of experience with service-oriented architectures and microservices.
  • Solid understanding of Site Reliability Engineering principles, with a proven history of successfully applying SLAs, SLIs, and SLOs to enhance and quantify system dependability and efficiency.
  • Extensive experience in incident management and on-call support, preferably in a high-availability production environment.
  • Strong knowledge of cloud services, particularly in Azure and AWS, including virtual machines, networking, storage, and load balancing.
  • Excellent troubleshooting and problem-solving skills, with a keen attention to detail.
  • Self-driven and motivated, with the ability to work independently and prioritize tasks effectively.
  • Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams.
  • Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.
  • Experience with monitoring and logging tools, such as Splunk, Prometheus, Grafana, ELK stack, or similar.

Bonus Skills and Certifications:

  • Certifications in Azure, AWS, Terraform, Kubernetes.

Empowering Our Associates

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development.

Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category.

Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

This is an official Veradigm job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this Veradigm opportunity.