Airport Lounge Operations Manager

7 days ago

Chicago, Illinois, United States Hyde Park Hospitality Full time
Job Title: Airport Lounge Supervisor

Job Summary:

The Airport Lounge Supervisor is a key member of our team, responsible for ensuring exceptional guest experiences in our airport lounge. This role requires a strong leader who can execute policies, procedures, and brand standards to achieve high levels of guest satisfaction.

Key Responsibilities:

  • Oversee shifts, hold pre-shift huddles, and complete shift notes to ensure seamless operations.
  • Meet guest needs through effective communication and courteous guest service skills.
  • Ensure guests are satisfied with their experience through regular interactions and feedback.
  • Coordinate assigned team members in accordance with company policies and applicable laws.
  • Direct the activities of up to 30 team members at any given time.
  • Assign duties to staff and follow up for completion.
  • Coach and train staff to ensure excellent service delivery.
  • Communicate with guests and employees using a positive and clear speaking voice.
  • Remain calm and alert during emergency situations and/or heavy lounge activity.
  • Supervise front desk activities to ensure friendly greetings and accurate information provision.
  • Resolve guest issues, complaints, and problems in a quick and efficient manner.
  • Assist managers with interviewing and hiring new hourly staff.
  • Coordinate with lounge managers to resolve service issues.
  • Maintain a thorough knowledge of regulatory agency requirements.
  • Maintain current state-approved Responsible Alcohol Management certification and/or Food Handlers/Managers Permit, if applicable.

Requirements:

  • Previous guest service or hospitality experience and/or training.
  • Demonstrates management and leadership skills.
  • Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
  • Ability to effectively and pleasantly present information in one-on-one and group settings.
  • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards.
  • Ability to stand during entire scheduled shift.
  • Ability to handle the stress of a face-paced work shift up to ten (10) hours.
  • Requires the ability to lift and/or move up to 40 pounds.
  • Requires the ability to walk, bend, twist, and stand to perform normal job functions.
  • Report on work on a regular and timely basis.
  • Able to work rotating shifts, including weekends and holidays.
  • Must be able to pass and obtain security background check and clearance to work in airport environment.

Benefits:

  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services

  • Airport Lounge Porter

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge PorterHyde Park Hospitality is seeking a skilled and friendly Airport Lounge Porter to join our team at The Club lounge in Chicago Midway International Airport.Job Summary:The Airport Lounge Porter is responsible for providing exceptional customer service and ensuring the smooth operation of the lounge. This includes cleaning and...

  • Airport Lounge Host

    2 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge HostHyde Park Hospitality is seeking a highly skilled and customer-focused Airport Lounge Host to join our team. As an Airport Lounge Host, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming greetings...

  • Airport Lounge Attendant

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge PorterJob Summary:The Airport Lounge Porter is responsible for providing exceptional customer service and ensuring the smooth operation of the lounge. This includes receiving and storing deliveries, maintaining cleanliness and organization of storage areas, and restocking beverage stations and pantry areas.Key Responsibilities:Clean...

  • Airport Lounge Utility Associate

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge UtilityWe are seeking a highly motivated and detail-oriented individual to join our team as an Airport Lounge Utility at The Club lounge in Chicago Midway International Airport.Job Summary:The Airport Lounge Utility will be responsible for performing a range of back-of-house cleaning duties and responsibilities in support of our...

  • Airport Lounge Ambassador

    4 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Role SummaryWe are seeking a skilled Airport Lounge Host to join our team at Hyde Park Hospitality. As a key member of our team, you will be responsible for delivering exceptional guest experiences in our airport lounge.Key ResponsibilitiesProvide warm and welcoming greetings to guests, ensuring a seamless and enjoyable experience.Assist guests with their...

  • Airport Lounge Ambassador

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge HostJob Summary:The Airport Lounge Host is a key member of our team, responsible for providing exceptional guest experiences in our airport lounge. This role requires a strong focus on hospitality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Welcoming guests and providing...

  • Airport Lounge Host

    6 days ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge HostHyde Park Hospitality is seeking a highly skilled and customer-focused Airport Lounge Host to join our team. As an Airport Lounge Host, you will be responsible for providing exceptional guest service and creating a memorable experience for our customers.Key Responsibilities:Provide warm and welcoming greetings to guests,...

  • Airport Lounge Director

    2 weeks ago

    Chicago, Illinois, United States Sodexo Full time

    Director of Guest Experience - Airport LoungesSodexo Airport Lounges is seeking a seasoned professional to lead our mission to deliver exceptional guest experiences in our lounges across North America. As a Director of Guest Experience, you will spearhead initiatives to elevate our food and beverage offering, marketing strategies, and customer satisfaction...

  • Airport Lounge Service Representative

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job SummaryThe Airport Lounge Attendant provides exceptional guest service to our airport lounge patrons, ensuring a memorable experience. This part-time weekend role involves delivering food and beverage items to guests, maintaining a clean and welcoming environment, and providing excellent customer service.Key ResponsibilitiesDeliver food and beverage...

  • Airport Lounge Ambassador

    4 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge HostWe are seeking a highly skilled and enthusiastic Airport Lounge Host to join our team at Hyde Park Hospitality. As a key member of our team, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.Job Summary:The Airport Lounge Host is a personal representation of our...

  • Airport Lounge Utility Associate

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge UtilityJob SummaryWe are seeking a reliable and detail-oriented Airport Lounge Utility to join our team at Hyde Park Hospitality. As an Airport Lounge Utility, you will be responsible for maintaining the cleanliness and organization of our airport lounge, ensuring a positive experience for our customers.ResponsibilitiesRestock bar...

  • Airport Lounge Host

    2 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge HostJob Summary:The Airport Lounge Host is a key member of our team, responsible for providing exceptional customer service to our guests. As a representative of our company, you will be the first point of contact for our guests, setting the tone for their entire experience.Key Responsibilities:Welcoming guests and checking their...

  • Airport Lounge Attendant

    3 weeks ago

    Chicago, Illinois, United States Hyde Park Hospitality Full time

    Job SummaryHyde Park Hospitality is seeking a skilled and friendly Airport Lounge Attendant to join our team at Chicago Midway International Airport. As a key member of our team, you will provide exceptional customer service to our guests, ensuring a memorable experience in our lounge.Key ResponsibilitiesProvide best-in-class guest service, engaging with...

  • Lash Lounge Salon Manager

    2 weeks ago

    Chicago, Illinois, United States The Lash Lounge Full time

    About The Lash LoungeThe Lash Lounge is a world-class destination for semi-permanent eyelash extensions. Our mission is to provide a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes.Job SummaryWe are seeking a highly motivated and experienced General Manager to lead our salon team. The successful candidate will...

  • Airport Shuttle Operator

    4 weeks ago

    Chicago, Illinois, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a reliable and customer-focused Airport Shuttle Operator to join our team at Prospect Airport Services. As a key member of our airport operations team, you will be responsible for safely transporting customers to and from the airport, providing exceptional customer service, and assisting with luggage and other tasks as needed.Key...

  • Airport Operations Manager

    2 weeks ago

    Chicago, Illinois, United States ERMC Aviation Full time

    Job SummaryWe are seeking a highly skilled and experienced Airport Operations Manager to join our team at ERMC Aviation. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of all airport ground support equipment, as well as supervising a team of employees to achieve this goal.Key...

  • Airport Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Daifuku Full time

    Job Title: Assistant ManagerDaifuku is seeking an experienced Assistant Manager to join our team at the airport. As an Assistant Manager, you will play a key role in supporting the site manager in the day-to-day operations of the airport.Key Responsibilities:Assist in the business decisions of the site, including reviewing financial reporting, accounts...

  • Airport Operations Manager

    4 weeks ago

    Chicago, Illinois, United States Clear me Full time

    About CLEARCLEAR is a leading identity platform that aims to create frictionless experiences for its users. With over 22 million passionate members and hundreds of partners worldwide, CLEAR is transforming the way people live, work, and travel.Job SummaryWe are seeking a highly motivated and experienced General Manager to lead and drive the daily operations...

  • Airport Operations Manager

    4 weeks ago

    Chicago, Illinois, United States Clear me Full time

    About the RoleWe are seeking a highly motivated and experienced General Manager to lead our airport location. As a key member of our team, you will be responsible for driving the daily operations of our location, ensuring exceptional security and customer service experiences, and fostering a positive and productive work environment.Key ResponsibilitiesLead...

  • Airport Terminal Services Agent

    4 weeks ago

    Chicago, Illinois, United States Airport Terminal Services Full time

    Airport Terminal ServicesJob SummaryAs a Ramp Agent at Airport Terminal Services, you will be responsible for ensuring the smooth operation of airport ground services. This includes guiding aircraft to and from the gate, transporting and loading/unloading passenger baggage, cargo, and mail, and cleaning aircraft passenger cabins between flights.Key...