Truck Maintenance Logistics Specialist
5 days ago
About Us
Penske Truck Leasing is a leading global transportation provider committed to delivering exceptional customer experiences and innovative solutions to help companies and people move forward. Our team is driven by a passion for excellence, and we're seeking talented individuals like you to join our team.
Job Overview
We're searching for a skilled Customer Service Coordinator to support our Reno branch, focusing on coordinating preventative maintenance requests, outside repairs, and planning the shop work schedule. This role involves developing daily and weekly workforce plans, communicating with customers, and ensuring all Penske Rental units are maintained and prepared for customers.
Key Responsibilities
- Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
- Communicate with customers about maintenance updates, changes to schedules or work, billing concerns, or to resolve service issues.
- Ensure that all Penske Rental units are maintained and prepared for customers.
- Holding vendors accountable for quality and adherence to schedule for outside work.
- Providing excellent customer service, ensuring customers are satisfied and will return for additional business.
- Maintaining shop productivity by optimizing the work plan.
- Coordinating with district billing clerks as necessary.
- Performing other projects and tasks assigned by the supervisor.
Requirements and Qualifications
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- At least 2 years of service department administration preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- ASE certification preferred.
- Prior experience with service scheduling programs and diagnostic programs preferred.
Benefits and Requirements
This position offers a competitive salary of $57,200 per year, based on a 40-hour workweek. The regular schedule is Monday through Friday from 2:30pm to 11pm. Regular attendance is essential for this role. A willingness to travel as necessary and complete a background investigation and drug screening is also required.
Physical Requirements
- Movement throughout the workday, standing, walking, climbing, bending, and sitting for extended periods.
- Using hands regularly to grasp, reach, touch, handle, feel, and/or operate required tools or controls.
- Working safely at heights using applicable ladders and elevated working platforms.
- Safely working in all weather conditions.
- Lifting up to 50lbs/23kg regularly and up to 100lbs/45kg occasionally.
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