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Admissions Registration Specialist

2 months ago

Oak Park, Illinois, United States Rush Full time
About the Role

Rush is seeking a highly skilled Admissions Registration Specialist to join our team. As a key member of our Patient Registration department, you will play a critical role in ensuring the smooth and efficient registration process for patients.

Key Responsibilities
  • Collect, verify, and enter patient demographic, insurance, and financial information into our electronic health record system with high accuracy.
  • Consistently obtain and interpret patient insurance benefits, communicating this information accurately to patients and colleagues.
  • Determine patient financial obligations and communicate this information respectfully and accurately.
  • Perform registration functions in accordance with Federal, State, and Local regulatory agencies and payer requirements, as well as organizational policies and procedures.
  • Notify patients of hospital policies governing the revenue cycle and minimize potential financial risk by discussing financial responsibilities with patients and/or guarantors.
  • Respond to telephone inquiries from patients, payers, physicians, and internal departments, exercising good customer service skills and finding resolution to issues.
  • Collaborate with various departments to resolve issues and analyze necessary information to ensure hospital reimbursement.
  • Maintain a working knowledge of applicable laws, regulations, and policies to ensure adherence to honest, ethical, and professional behavior.
Requirements
  • High school graduate or equivalent.
  • 0-1 year of experience in a healthcare or customer service setting.
  • Basic understanding of Microsoft Office suite (Word, PowerPoint, Excel).
  • Excellent communication and customer service skills.
  • Basic keyboarding skills.
  • Critical thinking, sound judgment, and strong problem-solving skills.
  • Team-oriented, open-minded, flexible, and willing to learn.
  • Strong attention to detail and accuracy.
  • Ability to prioritize and function effectively in a fast-paced environment.
Preferred Qualifications
  • Associate's degree in Accounting or Business Administration.
  • Experience in a hospital or clinic environment, health insurance company, managed care organization, or other healthcare financial service setting.
  • Knowledge of insurance and governmental programs, regulations, and billing processes.
About Rush

Rush is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.