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Emergency Room Patient Access Coordinator
2 months ago
- POSITION OVERVIEW
- The Patient Access Specialist plays a crucial role in managing patient pre-registration, registration, and admission processes at various healthcare facilities. This includes responsibilities in the Outpatient Department, Emergency Department, or Ancillary Services. The specialist ensures account accuracy, processes point-of-service collections, and verifies that insurance authorizations are correctly attached to patient accounts when necessary. Effective communication with relevant personnel is essential to meet these requirements. The role emphasizes delivering exceptional customer service that aligns with the organization's mission and standards.
- JOB REQUIREMENTS
- Education and Experience: A high school diploma or equivalent is preferred, with some college education being advantageous. Experience in customer service, healthcare administration, or public relations is desirable. Proficiency in Windows-based systems, email, and internet navigation is required. Familiarity with ADT/EMR systems and scheduling/ordering platforms is a plus.Knowledge: A solid understanding of medical and insurance terminology, reimbursement processes, and regulatory standards in healthcare (such as HIPAA, EMTALA, and Medicare) is necessary. Basic arithmetic skills are also required.Skills: Intermediate computer proficiency and data entry accuracy are essential, with a minimum typing speed of 40 words per minute. Strong interpersonal and customer service skills are critical, along with attention to detail and excellent verbal and written communication abilities. Basic math skills, including the ability to calculate percentages and use a 10-key calculator, are required.Abilities: The candidate must be able to read, write, speak, and comprehend English. Self-motivation and the ability to interact directly with patients in a dynamic environment are crucial. The role requires the ability to interpret provider orders and other documentation, manage multiple tasks, and maintain organization in a fast-paced setting, whether working independently or as part of a team. Flexibility in scheduling, including availability on weekends and holidays, is expected.
COMPENSATION AND BENEFITS
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with employer matching
- Flexible Spending Account (FSA)
- Disability coverage
- Life insurance options
- Paid sick leave
- Generous paid time off
- Paid training opportunities
- Employee referral incentives
- Tuition reimbursement programs
- Employee Assistance Program (EAP)
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