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Night Audit Associate

2 months ago

Traverse City, Michigan, United States Lodgco Hospitality Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Audit Associate to join our team at Lodgco Hospitality. As a Night Audit Associate, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel's front desk and guest services.

Key Responsibilities
  • Guest Services: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Cash Handling: Process transactions, handle cash and credit payments, and maintain accurate records of all financial transactions.
  • Security and Safety: Conduct regular security checks, respond to emergencies, and maintain a safe and secure environment for guests and staff.
  • Housekeeping and Maintenance: Assist with cleaning and maintaining the hotel's common areas, including the lobby, hallways, and public restrooms.
  • Communication: Maintain effective communication with guests, staff, and management, ensuring that all concerns and issues are addressed promptly and professionally.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and customer service skills, ability to work independently and as part of a team, and proficiency in cash handling and basic math skills.
What We Offer
  • Competitive Pay and Benefits: We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for career advancement.
  • Professional Development: We are committed to the growth and development of our staff, offering training and development opportunities to help you succeed in your career.
  • Team Environment: We have a dynamic and supportive team environment, with a focus on collaboration and teamwork.