Bilingual Support Specialist

5 days ago


Milwaukee, Wisconsin, United States Global Channel Management Full time
Job Overview

We are looking for a highly motivated Bilingual Support Specialist - Spanish/English to join our global customer care team. As a critical component of our customer service function, this role will require strong interpersonal and problem-solving skills.

The successful candidate will have at least 1 year of experience in telephone customer service or a related field and possess excellent communication skills. Proficiency in the use of PCs and related software, as well as experience in data entry with minimal error ratio, are also essential.

This is a full-time position, working Monday through Friday, with overtime opportunities available.

Key Responsibilities:

  1. Provide top-notch customer support via phone, utilizing standard scripts and procedures
  2. Address client inquiries and concerns regarding child support payments posting, payments disbursement, and account histories
  3. Research and resolve customer inquiries, logging all interactions and communicating options for resolution
  4. Collaborate with internal teams to gather information and resolve customer issues

Compensation: Competitive salary range: $45,000 - $65,000 per year



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