Quality Assurance Specialist

1 day ago


Arden Hills, Minnesota, United States Dover Corporation Full time

The Customer Quality Engineer is responsible for resolving released product quality issues. This role will collaborate across CPC Quality, Product Management, Operations and Engineering to investigate and resolve customer complaints.

With a focus on improving the overall functionality and design of equipment and processes for the life sciences, industrial, and chemical handling markets, this individual will work with the Customer Quality Manager to verify customer claims, drive to root cause, identify potential corrective actions, analyze complaint data to highlight trends and make recommendations for continuous improvement projects all within the defined KPI's.

This role requires excellent communication skills, as you will partner with other functional groups to implement corrective actions as needed, maintain all records and documentation of complaint investigations, and write complaint preliminary and final reports to be sent to the customer.



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