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Virtual Account Manager

2 months ago

New York, New York, United States HR Prospect LLC Full time
About This Role

We are seeking a highly skilled and dedicated Account Manager to join our team at HR Prospect LLC. As a key member of our organization, you will be responsible for maintaining client relationships, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Client Relationship Management: Serve as the primary point of contact for clients, addressing their concerns, and needs in a timely and professional manner.
  • Business Development: Identify opportunities to upsell and cross-sell our services to clients, resulting in increased revenue and business growth.
  • Account Management: Maintain accurate client records, track contract updates, and renewals, ensuring seamless service delivery.
  • Collaboration: Work closely with internal teams, including sales and marketing, to develop strategic plans and achieve key performance indicators (KPIs).
  • Product Knowledge: Develop a thorough understanding of our products and services to effectively communicate their value to clients.
Requirements
  • Experience: Minimum 1-2 years of experience in a sales or customer service role, preferably in a similar industry.
  • Skills: Excellent written and verbal communication skills, strong organizational skills, and attention to detail.
  • Software Proficiency: Proficiency in common customer success and customer relationship management software, such as Gainsight and Salesforce.
Preferred Qualifications
  • Proven Track Record: A proven track record of meeting or exceeding sales quotas and receiving positive customer feedback.
  • Professional Certifications: Professional certifications, such as those from the Strategic Account Management Association.

Work Environment: This is a full-time, on-site position at our HR Prospect LLC office.