District Manager
1 day ago
At Public Storage, we're seeking a highly skilled and experienced District Manager to lead our team of customer-facing professionals. As a District Manager, you'll be responsible for driving operational excellence, providing remarkable customer experiences, and driving sales.
Key Responsibilities:- Lead an Engaged Team:
- Recruit, motivate, and retain a dedicated team of customer-facing employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
- Brand Ambassador & Operational Excellence:
- Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards
- Oversee delinquent tenant processes, including auctions, by coaching your team to reduce delinquency rates and improve customer retention
- Conduct monthly property audits and ensure operational standards and safety compliance are met
- Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management
- Address customer inquiries and concerns promptly in a professional manner
- Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop, and implement strategies to capitalize on opportunities in your district
- Communicate effectively with customers, colleagues, and team members
- $116,000 first-year annual total compensation award opportunity, including base, guaranteed bonus (paid quarterly), and restricted stock units
- Second-year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday through Friday work schedule
- Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry
- Proven track record of top-tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 5 work Saturdays per year required during peak season
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