District Manager

1 day ago


Miami, Florida, United States Public Storage Full time
Job Title: District Manager

At Public Storage, we're seeking a highly skilled and experienced District Manager to lead our team of customer-facing professionals. As a District Manager, you'll be responsible for driving operational excellence, providing remarkable customer experiences, and driving sales.

Key Responsibilities:
  • Lead an Engaged Team:
    • Recruit, motivate, and retain a dedicated team of customer-facing employees
    • Drive your team with effective communication and provide coaching on customer service and sales strategies
  • Brand Ambassador & Operational Excellence:
    • Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards
    • Oversee delinquent tenant processes, including auctions, by coaching your team to reduce delinquency rates and improve customer retention
    • Conduct monthly property audits and ensure operational standards and safety compliance are met
  • Deliver Outstanding Customer Service:
    • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management
    • Address customer inquiries and concerns promptly in a professional manner
    • Grow and Maintain a Robust Business:
      • Drive business forward using analytics to identify trends, develop, and implement strategies to capitalize on opportunities in your district
      • Communicate effectively with customers, colleagues, and team members
    Benefits:
    • $116,000 first-year annual total compensation award opportunity, including base, guaranteed bonus (paid quarterly), and restricted stock units
    • Second-year bonus potential increase to $20,000 performance-based bonus
    • Participation in company stock program that includes dividends paid quarterly
    • Internal promotional and career opportunities throughout the United States
    • Extensive training and coaching plans
    • Comprehensive group healthcare programs
    • 401(k) with generous employer match
    • Paid time off
    • Monday through Friday work schedule
    Qualifications:
    • Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry
    • Proven track record of top-tier performance
    • Experience managing operational audits and payroll budgets
    • Exceptional communication and time management skills
    • Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
    • Passion for sales and customer service excellence
    • Bachelor's Degree preferred
    • Weekend availability by telephone
    • 5 work Saturdays per year required during peak season

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