HVAC Operations Manager

3 weeks ago


Fresno, California, United States LaNotte Refrigeration, Inc. Full time
Job Overview

We are seeking a highly organized and detail-oriented individual to join our dispatch team as an HVAC Dispatcher at LaNotte Refrigeration, Inc. This role involves coordinating with technicians and customers to ensure seamless service delivery.

Key Responsibilities
  • Scheduling: Efficiently match technicians to jobs based on location and skill level to minimize downtime and maximize productivity.
  • Customer Service: Provide exceptional customer service by responding to inquiries, addressing concerns, and updating customers on the status of their service calls.
  • Tracking: Monitor the progress of service calls, update records, and ensure that all necessary information is accurately documented.
  • Communication: Effectively communicate with customers, technicians, and other departments to facilitate smooth operations and resolve any issues that may arise.
  • Coordination: Coordinate with technicians to ensure they have the necessary equipment and resources for each job, minimizing delays and optimizing efficiency.
  • Inventory Management: Utilize inventory management software to maintain accurate records of equipment and supplies, ensuring that technicians have everything needed to complete jobs efficiently.
  • Emergency Response: Assist in coordinating emergency response services for urgent HVAC issues, prioritizing prompt and effective resolution.
Compensation and Benefits

The estimated annual salary for this position is $60,000-$80,000, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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