Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, handling service requests, and resolving customer complaints in a professional and courteous manner.
Key Responsibilities- Respond to incoming calls and schedule estimates and cleans
- Perform marketing functions to sell additional work and earn business
- Return customer calls, respond to customer complaints, and resolve breakage issues
- Perform administrative functions, including data entry, payment processing, and supply inventory
- Assist with personnel management, including hiring and recruiting functions
- Perform other duties as needed, including cross-training in related positions
- Minimum two years of administrative experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive attitude and ability to work independently
Molly Maid is a family-owned and operated business that values excellent customer service and a commitment to giving families the joy of a cleaned home. Our franchise owners take care of their employees like family, creating a work culture of respect, integrity, and fun. We are actively interviewing for this position and invite you to apply today.
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