Customer Service Representative

1 day ago


Salinas, California, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. As the face of our practice, you will be responsible for delivering exceptional customer service and building trust with our clients and their pets.

Key Responsibilities
  • Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Schedule and confirm appointments, place outbound calls for follow-ups, and reach out to prospective clients.
  • Present and explain fees, including processing payments, and recommend products and services.
  • Manage medical records, charts, reports, and correspondence, and maintain a clean and safe hospital environment.
Requirements

Experience in the veterinary field or a strong customer service background is required. We offer competitive compensation, a comprehensive benefits package, and generous personal pet care discounts.

Benefits

We offer a competitive compensation range of $18.00/hour - $22.50/hour, medical, dental, vision, and paid vacation/sick days, 401(k), and more. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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