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Customer Service Representative

2 months ago

Towanda, Kansas, United States Qonten Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and concerns via phone, email, or in-person
  • Provide accurate and timely information about our insurance products and services
  • Resolve customer complaints and issues in a fair and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets

Requirements

  • High school diploma or equivalent required
  • Property & Casualty license required (or ability to obtain within 6 months)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance