Retail Customer Service Associate

1 month ago


Dover, Delaware, United States Sam's Club Full time
Job Summary: We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities:
• Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
• Maintain a clean and organized store environment, including the front-end area, by sweeping, zoning, and arranging merchandise as needed.
• Process member purchases, assist with transactions, and maintain accurate records of sales and inventory.
• Collaborate with colleagues to achieve sales goals, promote products, and provide guidance on member self-service technology.

Requirements:
• High school diploma or equivalent required; prior retail or customer service experience preferred.
• Ability to work in a fast-paced environment, multitask, and maintain a positive attitude in a dynamic retail setting.
• Strong communication and problem-solving skills, with a focus on providing exceptional member service.

What We Offer:
• Competitive hourly wage, with opportunities for performance-based bonuses and career advancement.
• Comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
• Paid time off, parental leave, and bereavement leave, with opportunities for professional development and education assistance through our Live Better U program.

Why Join Us:
• As a Retail Customer Service Associate at Sam's Club, you will be part of a dynamic team that is dedicated to providing exceptional service to our members and driving business results.
• You will have the opportunity to develop your skills, advance your career, and make a meaningful impact on the lives of our members and colleagues.
• Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
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