Customer Experience Manager

1 week ago


Natick, Massachusetts, United States MetroWest Subaru Full time

**Job Overview:** At MetroWest Subaru, we're committed to providing exceptional customer service and maintaining a smooth operation between our service and sales departments. As an Internal Service Advisor, you'll play a crucial role in achieving this goal.

**Key Responsibilities Include:** Managing internal repair orders, collaborating with sales teams, ensuring quality control, and communicating with clients. You'll also track performance metrics, maintain loaner fleets, and optimize operational efficiency.

**Ideal Candidate:** Possesses excellent customer service skills, thrives in dynamic environments, and has strong teamwork, communication, and problem-solving abilities. Prior experience in the automotive industry is a plus, but not required.

**Benefits:** Competitive compensation (estimated annual salary: $70,000), bonus and commission opportunities, and eligibility for standard benefits packages, including health insurance and paid time off.



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