Customer Experience Manager
1 week ago
Estimated salary: $42,000 - $58,000 per year
Fabletics is looking for a Customer Experience Manager to lead our retail team in delivering exceptional customer experiences. As a key member of our retail leadership team, you will be responsible for developing and implementing strategies to drive customer engagement and sales growth.
Job Responsibilities:
- Develop and execute customer experience strategies to drive sales growth and customer engagement
- Lead a team of sales associates to achieve individual and team performance goals
- Provide training and feedback to associates on customer experience and performance expectations
- Maintain store merchandising guidelines to create an easy-to-shop environment
- Participate in providing feedback to continuously improve the business
- Serve as a resource for general product knowledge to customers and team members
Requirements:
- 1-year minimum of work experience in a retail environment
- Prior retail management experience is a plus
- Knowledge of active lifestyle choices such as yoga, cycling, pilates, weight training, running, nutrition, and other healthy activities
- Able to socially interact with customers, employees, and business partners inside and outside the store environment
- Ability to work with large teams
- Great interpersonal skills, a positive attitude, and ability to thrive in a fast-paced environment
- Familiar with retail inventory and POS systems
- Self-motivated, good communicator, and able to bring out the best in others
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