IT Support Specialist
4 days ago
At GoHealth Urgent Care, we prioritize our patients' needs by providing an exceptional patient experience, a culture of care, and seamless integration with leading health systems and communities.
Job Responsibilities- Deliver exceptional customer service while implementing and supporting IT services at GoHealth Urgent Care locations.
- Troubleshoot technology problems, implement servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, and software deployment.
- Build relationships and trust with peers, market leadership, leads, and staff.
- Cooperate with technical teams and share information across the organization.
- Assume responsibility for customer satisfaction and assure excellent relations.
- High School Diploma or Equivalent required.
- Associates preferred.
- 3+ years Field Service Technician experience required.
- 3+ years Customer Service experience required.
- Valid US Drivers License with Insurable Driving Record required.
- Computer/Network Certifications preferred.
- CompTIA A+ preferred.
- CompTIA NET+ preferred.
- Professionally represent IT to the market using a Single Point of Contact mindset.
- Provide service and customer support via Phone, Chat, Email, and In-Person field visits.
- Troubleshoot technology problems reported by users.
- Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, and software deployment.
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