IT Support Specialist

4 days ago


St Louis, Missouri, United States GoHealth Urgent Care Full time
Job Summary

At GoHealth Urgent Care, we prioritize our patients' needs by providing an exceptional patient experience, a culture of care, and seamless integration with leading health systems and communities.

Job Responsibilities
  • Deliver exceptional customer service while implementing and supporting IT services at GoHealth Urgent Care locations.
  • Troubleshoot technology problems, implement servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, and software deployment.
  • Build relationships and trust with peers, market leadership, leads, and staff.
  • Cooperate with technical teams and share information across the organization.
  • Assume responsibility for customer satisfaction and assure excellent relations.
Requirements
  • High School Diploma or Equivalent required.
  • Associates preferred.
  • 3+ years Field Service Technician experience required.
  • 3+ years Customer Service experience required.
  • Valid US Drivers License with Insurable Driving Record required.
Preferred Qualifications
  • Computer/Network Certifications preferred.
  • CompTIA A+ preferred.
  • CompTIA NET+ preferred.
Essential Functions
  • Professionally represent IT to the market using a Single Point of Contact mindset.
  • Provide service and customer support via Phone, Chat, Email, and In-Person field visits.
  • Troubleshoot technology problems reported by users.
  • Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, and software deployment.


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