Operations Manager
4 weeks ago
The Operations Manager is responsible for overseeing the day-to-day operations of a retail store. This includes managing promotions, completing pulls and markdowns, monitoring layaway procedures, and answering store internal and external phone lines. The Operations Manager must also lead onboarding and selection activities, complete inventory reviews, and develop and maintain knowledge of Point of Sale (POS) software. Additionally, they must be knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
Key Responsibilities
- Manage promotions and ensure signage is displayed appropriately.
- Complete pulls and markdowns, and monitor layaway procedures.
- Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
- Lead onboarding and selection activities, including monitoring hiring dashboards and completing onboarding with all new teammates.
- Complete inventory reviews, including year-end inventory.
- Develop and maintain knowledge of Point of Sale (POS) software.
- Be knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
Requirements
- High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
- Must be 18 years of age or older due to the nature of the job.
Work Environment
The Operations Manager will work in a retail store setting, with a moderate noise level. The physical demands of the job include standing, walking, using hands to finger, handle, or feel, reaching with hands and arms, climbing or balancing, and talking or hearing. The Teammate must be able to lift and maneuver 50lbs throughout the store and backroom.
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