Center Operations Manager

1 month ago


Altamonte Springs, Florida, United States American Family Care Franchise 2001 Full time
Job Overview

American Family Care Franchise 2001 is seeking a highly skilled and experienced Center Administrator to manage the day-to-day operations of our urgent care clinic. As a key member of our team, you will be responsible for ensuring the delivery of high-quality patient care, maintaining a clean and safe environment, and overseeing the administrative functions of the clinic.

Key Responsibilities
  • Provide leadership and guidance to non-provider staff, ensuring they are equipped to deliver exceptional patient care.
  • Recruit, hire, and onboard new staff members, ensuring a smooth transition into their roles.
  • Supervise and evaluate staff performance, identifying areas for improvement and implementing corrective actions as needed.
  • Collaborate with the Medical Director to ensure medical care is delivered in accordance with physician instructions and that high-quality care is rendered.
  • Ensure compliance with company policies, procedures, and regulatory guidelines, including HIPAA and OSHA.
  • Lead and organize staff meetings, daily huddles, and in-service programs to promote communication and knowledge sharing.
  • Monitor patient satisfaction and implement strategies to improve patient experience.
  • Ensure accurate and timely financial transactions, including insurance authorizations and billing.
  • Maintain a clean and safe environment, ensuring adequate stock of medical and janitorial supplies.
  • Monitor key performance indicators and implement programs for continual improvement.
Requirements
  • Bachelor's degree in a related field, such as healthcare administration or business.
  • Minimum of two years of experience in a supervisory role in a medical office or healthcare setting.
  • Computer proficiency and strong communication skills.
  • Ability to deliver high levels of customer service and achieve customer satisfaction.
  • Understanding of compliance and regulatory guidelines, including HIPAA and OSHA.


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