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Event Management Specialist

2 months ago

Washington, Washington, D.C., United States Fooda Full time
Position Overview

About Us:

At Fooda, we are dedicated to creating a workplace food program that employees genuinely appreciate and anticipate. Utilizing advanced technology and a network of over 2,000 restaurants, we provide nourishing meals to employees at their workplaces through our diverse food programs situated within various companies and office buildings. Each day, a different restaurant serves fresh lunch from their unique menu at each Fooda location. Operating in over 20 major cities across the United States, Fooda is continually expanding. A significant majority of employees recognize Fooda as one of their company's premier perks.

We are currently seeking Event Management Specialists to enhance our operations in various markets across the U.S. This role is ideal for individuals with a background in hospitality or event planning who are eager to delve into the food service industry, engage with valued clients, and collaborate with a network of outstanding local restaurants.

Key Responsibilities:

  • Assist with Fooda events in multiple capacities, including: 1.) being present onsite for setup, breakdown, equipment cleaning, and ensuring a top-notch customer experience, 2.) serving as a backup cashier at Fooda Cafés during team members' absences, and 3.) handling delivery responsibilities for equipment and food to Fooda locations.
  • Develop proficiency with Fooda's technology and standard operational procedures.
  • Address issues such as incorrect orders, delayed deliveries, late restaurant arrivals, or miscommunication via email.
  • Troubleshoot technical challenges with point-of-sale (POS) systems, onsite technology, and digital menu displays.
  • Conduct onsite promotions and provide coaching for the mobile app.
  • Deliver immediate customer service to resolve issues directly with consumers.
  • Oversee audits of restaurant event setups to ensure consistency and quality.
  • Communicate issues to the Operations Manager as needed to keep them informed or assist in problem-solving.
  • Availability during critical hours, primarily over lunch (10 am – 2 pm), with responsibilities potentially extending from 8 am to 4 pm based on market needs.

Ideal Candidate Profile:

  • Passionate about building customer relationships and delivering exceptional service.
  • Friendly, energetic, and enjoys engaging with others.
  • Technologically savvy and comfortable in a dynamic startup environment.
  • Resourceful, composed under pressure, and adept at finding solutions.
  • Strong communicator and self-motivated.
  • Organized and detail-oriented; a Type-A personality is advantageous.
  • Familiar with the local area and able to navigate efficiently.
  • Seeking a flexible part-time position (5 – 25 hours per week) during standard business hours.
  • Previous experience in catering or serving is highly preferred.

What We Offer:

  • Competitive compensation.
  • Paid time off.
  • A flexible part-time schedule.
  • 401k Retirement Savings Plan with company matching.
  • Pre-tax commuter expense benefits.
  • Long-term advancement opportunities within Fooda.
  • Networking opportunities with local restaurants.
  • A rewarding and challenging work experience with complimentary meals.

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters, please.

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