Service Operations Manager

1 week ago


Centerville, Iowa, United States Sinclair Tractor Full time
Job Summary

Manage service operations to ensure customer satisfaction and maximize return on investment by optimizing service department processes.

Grow profitable service labor sales and exercise disciplined expense control.

Attract, retain, and assist with development of department personnel.

Key Responsibilities:

  • Communicate, enforce, and monitor service department processes to ensure customer satisfaction
  • Create annual location service department goals and budget, in alignment with the organization's financial and operational objectives
  • Execute service department marketing plan with direction from corporate service manager and marketing manager
  • Coordinate customer clinics, field days, and related promotional events
  • Ensure all service warranty and Product Improvement Program claims are processed within the required timeframe to receive maximum credit
  • Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Manage recruiting, staffing, and employee development activities for employees reporting to this position
  • Assist with the development and training of service personnel and complete performance reviews of service staff
  • Participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Operate and maintain vehicles, tools, and equipment required to perform job responsibilities
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Follow all safety rules and regulations in performing work assignments and managing others
  • Maintain knowledge of John Deere and competitive products

Requirements:

  • Minimum 3 years' experience in Service Department operations
  • High School Diploma or GED equivalent
  • Basic understanding of financial principles relative to Service Department operations
  • Familiar with John Deere and competitive products
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to analyze and interpret internal reports
  • Must maintain a valid driver's license with an insurable driving record
  • Must have basic knowledge of equipment safety procedures
  • Ability to work varying shifts, weekend, extended hours, and holidays
  • Ability to speak effectively one-on-one and within a group

Working Conditions & Requirements:

  • All weather conditions
  • Sitting for extended periods of time
  • Standing for extended periods of time
  • Lifting at least 75 pounds
  • Office and Workshop setting
  • Travel as needed

This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned.



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