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Grocery Operations Supervisor

2 months ago

Belfast, Maine, United States Belfast Community Co-op Full time
Position Overview

The Grocery Operations Supervisor plays a pivotal role in ensuring optimal sales floor performance, overseeing daily task execution, maintaining well-stocked shelves, delivering outstanding customer service, and managing responsibilities assigned by department leadership. This position involves delegating tasks to grocery staff and monitoring their effectiveness. The Supervisor provides insights to management regarding personnel and operational processes, ensuring seamless functioning of the Grocery Department, especially during management's absence.

This is a full-time role requiring a commitment of 30 or more hours per week, with scheduled hours typically from 12:30 PM to 8:30 PM, including one weekend shift each week.

Key Responsibilities

Task Management:

  • Review daily schedules and organize workflows to achieve management-set objectives.
  • Delegate tasks based on priority and supervise the successful completion of daily goals.
  • Communicate effectively with leadership to ensure efficient department operations.
  • Collaborate with management to assess workflow goals that enhance performance.

Leadership in Grocery Department:

  • In the absence of management, hold team members accountable by providing immediate guidance and feedback.
  • Act as the primary contact for customer inquiries, addressing concerns and directing them to the appropriate channels.
  • Lead by example, working alongside grocery clerks to meet established objectives.
  • Provide management with feedback on training needs and workflow improvements, assisting in training initiatives.

General Expectations for All Employees

  • Deliver exceptional customer service to both internal and external clients, in person and via phone.
  • Respond promptly and transparently to customer inquiries.
  • Greet customers warmly and maintain a friendly demeanor.
  • Communicate with respect and professionalism.
  • Wear the required uniform for easy identification and safety.
  • Seek assistance from colleagues and offer help to customers and team members as needed.
  • Work efficiently and safely, demonstrating initiative and teamwork.
  • Maintain a positive attitude and collaborate with others to find solutions.
  • Engage in continuous learning relevant to the position and the organization.
  • Exhibit regular and reliable attendance, adhering to departmental procedures.

Leadership Responsibilities:

  • Maintain awareness of the organization as a whole and how departmental changes affect overall operations.
  • Model exemplary customer service for both internal and external stakeholders.
  • Assist in setting and achieving departmental targets.
  • Maintain knowledge of relevant reports and metrics.
  • Facilitate communication between the Leadership Team and staff regarding operational matters.
  • Ensure the smooth operation of departmental functions.
  • Uphold the organization's leadership qualities, code of conduct, and values.
  • Provide direction during peak times and in the absence of department managers, addressing concerns and requests promptly.

Employee Benefits:

  • Co-op Ownership/Equity Share Program
  • Generous Store Discounts
  • In-Store Charge Account
  • Paid Sick Leave
  • Paid Vacation Time
  • Retirement Plan with Employer Matching
  • Regular Free Food and Wellness Items for Staff
  • Reimbursement for CSA/Farmers Market Purchases
  • Education Credits for Professional Development
  • Ongoing Training Opportunities

Full-Time Employees (30+ hours) are also eligible for:

  • Co-op Subsidized Health Insurance Plans
  • Health Savings Account (HSA) with Matching
  • Dental and Vision Insurance
  • Fully Paid Life Insurance
  • Voluntary Life Insurance Options
  • Short-Term Disability Coverage

The Belfast Community Co-op is committed to fostering a thriving, just, and sustainable local food economy, providing healthy and affordable food options, and creating an inclusive workplace where staff can thrive.