Customer Service Representative

3 weeks ago


Carson California, United States NFI Industries Full time
Job Summary

NFI Industries is seeking a highly skilled Customer Service Representative to join our team in a Distribution role. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide timely and effective solutions.
  • Order Processing: Process and input customer orders, ensuring accuracy and efficiency.
  • Inventory Management: Maintain accurate inventory levels, produce stock reports, and ensure product availability.
  • Shipping and Logistics: Coordinate special and last-minute shipping requests, expediting orders as necessary.
  • Communication: Provide follow-up with other departments to ensure service standards are met, communicate customer feedback to management, and act as a liaison between the warehouse and customer.
  • Documentation: Maintain accurate records, including damage records and back-order logs, and oversee all paperwork associated with orders.
Requirements
  • Education: High school diploma or equivalent required.
  • Technical Skills: Strong computer knowledge, including MS Office applications, basic typing skills, familiarity with 10-key, and shipping software systems.
  • Communication Skills: Excellent oral and written communication skills, with a focus on customer service.
Benefits

NFI Industries offers a competitive hourly rate of $22.50/HOUR, as well as a robust benefit program, including medical, dental, vision, prescription drug coverage, 401k plan, wellness program, life insurance, paid time off, and paid parental leave.



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